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FAQ

Please read our FAQ carefully before contacting us. If you cannot find the answer to your question, please send us an e-mail at contact@my-little-sunshine.com .

Yes, you can contact us by form by visiting this page: click here

Currently, we only deliver in the USA.

Your order confirmation email may have arrived in your spam folder.

We, therefore, invite you to check your spam. If after checking, you cannot find the confirmation email including your order number, please contact us at the following address: contact@my-little-sunshine.com.

We will ask you to mention the following information: - Subject of the email: My order number We respond within 24 working hours.

You can check the status of the delivery at any time on the "Track My Order" page by entering your order number and email address.

You can cancel your order up to 24 hours after purchase on your My Little Sunshine store. If you are within these deadlines, do not hesitate to contact customer service at the following address: contact@my-little-sunshine.com

We will ask you to mention the following information:

- Subject of the email: Order cancellation

- Number of the order to be canceled

Our teams will take care of canceling your order and will then proceed to a full refund. In the event that you find yourself out of time and your package has already been dispatched, we cannot do anything until you receive your order, following which we will be able to proceed with a refund if necessary and this, after return of the item to our warehouses. We respond within 24 business hours.

Once your order has been dispatched, a confirmation email will be sent to you.

Each order is dispatched within 1-3 working days. We work with suppliers all over the world and this leads to significant delivery times. We prefer to bet on the quality of the products, rather than on the speed of delivery. Delivery times are 4 to 6 days. The entire My Little Sunshine team thanks you for your understanding.

Our means of payment are completely secure. Our shop uses SSL encryption technology which offers you maximum security, especially in

You can contact us at our customer service: contact@my-little-sunshine.com so that our after-sales service colleague can give you the link to the carrier as well as your tracking number.

data protection for online banking.

You can check the status of the delivery at any time on the "Track My Order" page by entering your order number and email address.

We don't accept returns, however, if for whatever reason your product is faulty, we will offer a refund. Do not hesitate to contact customer service at:

contact@my-little-sunshine.com

We will ask you to provide the following information:

- Subject of the email: Refund request

- Your order number

We will respond to you within 24 business hours.

You can modify your order (color, size, model) up to 24 hours after purchase on your My Little Sunshine store.

If you fall within these deadlines, do not hesitate to contact customer service at the following address: 

contact@my-little-sunshine.com

We will ask you to provide the following information:

- Subject of the email: Order modification request

- Your order number

We will respond to you within 24 business hours.

 

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Mon-Fri - 9am to 6pm CEST

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