Terms of Shipping
We provide tracked shipping. The tracking number is sent to you by email right after shipment.
We have warehouses in several international regions (Netherlands, USA, China, Turkey, etc.).
Rates and shipping times
We provide free worldwide shipping.
For the USA, the average delivery time is 2-5 days after placing an order.
Once your order is confirmed, you will receive a shipping confirmation email, as well as a number and a link to track your package.
You can check the status of the delivery at any time on the "Track My Order" page by entering your order number and email address.
You can also track your delivery on the international parcel tracking website, by entering the tracking number: https://parcelsapp.com/en/tracking/
Order not received
If you have not received your order, you can contact us by email at : firstname.lastname@example.org : our after-sales team will take care of you.
To learn more about the process in case of non-receipt of your order, you can find more details on our Returns & Refunds Policy page.